PRIVACY POLICY

Privacy Policy

We believe that making a dedicated effort to protect your privacy isn’t just good business. It is the right thing to do in a climate where many bad actors seek to exploit your personal and financial information. Because of this, we have created a set of policies that are designed to keep your information safe, and to ensure that you are safe doing business with us. Please keep reading to learn the steps we have taken to protect  your privacy. We’ll also outline a few things that you can do to protect your information as well.

Use of Your Personally Identifying Information

We do collect and store personally identifying information for each of our customers. This information is kept and used for business purposes only. These purposes include communicating with customers about existing orders, providing information on special offers, and deals, answering questions, verifying identity, and (when needed) to collect debts.

At no time do we ever provide any customer’s personally identifying information to other companies, agencies, or individuals. The only exception to this policy is an ongoing fraud investigation or if we receive a legally binding order to do so.

Collection Use And Distribution of Aggregate Information

In order to improve products and services, businesses need to collect non identifying information about customers, site visitors, and transactions. This non identifying aggregate data is analyzed to identify trends and patterns as well as opportunities to improve. Customers should be assured that none of this information contains identifying data. It is simply collected so that we can improve our products and services and create an improved customer experience for you.

Cookies

We use cookies on our website to personalize your experience and to make using our website as easy as possible. Please do not block cookies from Paper Fellows. If you choose to do so, our website could become unstable or unpredictable for you. Cookies are not used to violate your privacy, install unwanted files, or distribute your information to others.

Use of Your Financial Information

We understand that many people are more protective of their financial data now than they ever have been in the past. We fully respect that, and  have taken steps to ensure that your financial information is safe.

To begin, we do not process or store any financial information for any customer. Instead, we have contracted with a third party provider that offers payment processing solutions. This provider makes use of SSL and other technologies to protect your financial information.

Safer Payment Methods

We are proud to offer a variety of payment methods. We do this so that you can select the payment method that you feel most comfortable using. Many of our clients opt to use PayPal. This method is fast, easy, and involves sharing no financial data. We also accept money transfers, bank drafts, as well as debit and credit cards. As new payment methods become available, we will investigate them and consider adding them as options. However, we will not adopt any payment technology that has not been thoroughly vetted.

Network And Server Protection

We use antivirus software, firewalls, employee education, and continual system monitoring to ensure that the servers and networks that hold and transmit your information are not subject to penetration from external forces. All software and systems are updated as recommended by the manufacturer to ensure that security protections are current.

Customer Accounts

All customers create a password protected customer account. This account is  used to communicate with your writer, upload and download materials, make payment, and check on current projects. You may also update your contact information as well. It is very important that you protect access to your account. Please select a password that is complex, and do not share that password with others.

If you believe your customer account has been compromised, please let us know. We will help to remedy the problem immediately. If you request, we will also delete your account for you. However, you will be expected to pay any fees due prior to your information being deleted from our servers.

Discretion

Finally, the importance of using discretion cannot be emphasized enough. We do our part by never revealing the existence or nature of our business relationship with any customer. We strongly encourage you to do the same.

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